Q. What happens after the free hosting period?

A. After the initial hosting period, you will be billed £5.99 per month (payable in advance, in 3 month increments), or £39.99 per year, inclusive of VAT, depending on your preference

Q. I already have a domain name, can I use this domain?

A. Yes. The domain name can be easily redirected to our servers at no extra cost.

Q. I already have my own hosting account elsewhere, can this website be installed there?

A. Please contact us for further details

Q. Does eStoreBuilder receive a percentage of the stores' revenue?

A. No, all proceeds & profits generated by the site are paid to you via your chosen payment provider.

Q. How do I accept payments?

A. The site can accept payments via PayPal (Express and Standard) Moneybookers, Nochex, Google Checkout, credit/debit card (Platinum Package Only), or by cheques and postal orders.

Q. Can I sell anything on this site?

A. You can use these sites to sell any product you wish, from downloadable ebooks, music & software to adult orientated products! The only stipulation is that it cannot be used to sell illegal items, such as "warez" software/music etc or products that are otherwise illegal in any way

Q. How do I get started and place an order?

A. Please visit our web store (see below). If you need to talk first, please contact us.

Q. Do you supply the products for sale on the site?

A. Sorry, no. It will be your responsibility to stock all items. Items listed on our demo site are for illustration purposes only. If required, we can supply you with a list of suppliers who offer a "dropshipping" service. This means you could start selling without having to buy anything first. When you sell something, you simply tell your chosen supplier where and what to deliver.

Q. Are my customer's payment details kept secure?

A. Yes, all payments on the website are handled by secure payment providers such as PayPal. No card details are ever recorded on the site. Your customers can shop securely with peace of mind.

Q. Does the site come with a header image as shown in your demo sites?

A. The header images shown in the demonstration sites are only included with the silver PLUS, Gold and Platinum ecommerce Sites. If you are purchasing the Bronze or Silver eCommerce Site, we can incorporate your own graphics/logo if required, or inlcude a generic text based logo free of charge

Q. Can you make alterations to the site in the future, if needed?

A. Yes, we can provide quotations for modifications, designs and logos etc that are needed in future. We are always happy to make minor alterations FREE of charge (please ask for details).

Q. What kind of support do you offer?

A. We provide ongoing email and/or telephone support for the life of your hosting.

Q. How long will it take for my site to be active?

A. As soon as we receive your order and payment, we will contact you to request details and your specific requirements. The site normally takes 24-72 hours before being fully accessible and functional.